In customer-facing operations such as sales, marketing, and after-sales service, companies need to centralize information scattered across departments and improve the efficiency of data entry and status monitoring. For sales DX in particular, systems that reduce input work for frontline teams while visualizing customer and sales activities are becoming increasingly important.
At DX General EXPO 2026 Summer Tokyo, SOFTBRAIN Co., Ltd. introduced solutions for customer-facing business DX, including CRM/SFA esm(e-Sales Manager), MA solution esm marketing, after-sales service management solution esm service, and various extension functions. The company develops and provides cloud applications and platforms for customer-facing business operations.
At the booth, SOFTBRAIN presented SFA, marketing support, and after-sales service management as a connected product series. It also introduced extensions such as AI solutions, no-code applications, workflow automation, CTI, cloud service integration, and schedule integration.
For e-Sales Manager, the company emphasized single input that automatically updates multiple pieces of information, AI-based automation of internal work, and dashboard analysis of current conditions. The solution targets sales, marketing, and after-sales service departments seeking to improve customer-facing operations and data utilization.
Challenges addressed
Solutions
Target customers
FAQ
What did SOFTBRAIN present at DX General EXPO 2026 Summer Tokyo?
What are the key features of e-Sales Manager?
Which departments is the solution designed for?
View video transcript
SOFTBRAIN Co., Ltd. develops and provides cloud applications for all aspects of customer contact operations.
We would like to introduce the products that SOFTBRAIN Co., Ltd. handles.
In the center here is SFA.
On the left is esm marketing, which provides marketing support.
On the right is our esm service, which manages after-sales service.
We also have a wide range of extensions to further streamline operations,including AI solutions, no-code apps, workflow automation, CTI, cloud service integration, and schedule integration.
Here, we would like to explain the features of the eSalesManager.
From the top, it automatically updates multiple pieces of information with just one data entry.
Second, AI solutions automate tedious internal tasks.
Third, a comprehensive dashboard allows for easy and clear analysis of the current situation. These are the three key points.
Customers who have adopted our products are assigned a dedicated advisor,so you can receive solid support from implementation to adoption.
SoftBrain offers these kinds of services,so please feel free to contact us.
Contact the company
SOFTBRAIN Co., Ltd.
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