{"id":98299,"date":"2026-07-27T00:20:12","date_gmt":"2026-07-27T04:20:12","guid":{"rendered":"https:\/\/www.worldtradeshow.tv\/english\/?p=98299"},"modified":"2026-07-27T00:20:15","modified_gmt":"2026-07-27T04:20:15","slug":"e-sales-manager-a-japanese-made-crm-sfa-softbrain-co-ltd-general-digitization-expo-2026-summer-tokyo","status":"publish","type":"post","link":"https:\/\/www.worldtradeshow.tv\/english\/video\/dx-general-expo-summer-2026-japan\/e-sales-manager-a-japanese-made-crm-sfa-softbrain-co-ltd-general-digitization-expo-2026-summer-tokyo\/","title":{"rendered":"e-Sales Manager, a Japanese-made CRM\/SFA - SOFTBRAIN Co., Ltd. [General digitization EXPO 2026 Summer Tokyo]"},"content":{"rendered":"<div class=\"entry-content \">\n<blockquote class=\"wp-block-quote\">\n<p>In customer-facing operations such as sales, marketing, and after-sales service, companies need to centralize information scattered across departments and improve the efficiency of data entry and status monitoring. For sales DX in particular, systems that reduce input work for frontline teams while visualizing customer and sales activities are becoming increasingly important. <br \/>At DX General EXPO 2026 Summer Tokyo, SOFTBRAIN Co., Ltd. introduced solutions for customer-facing business DX, including CRM\/SFA esm(e-Sales Manager), MA solution esm marketing, after-sales service management solution esm service, and various extension functions. The company develops and provides cloud applications and platforms for customer-facing business operations. <br \/>At the booth, SOFTBRAIN presented SFA, marketing support, and after-sales service management as a connected product series. It also introduced extensions such as AI solutions, no-code applications, workflow automation, CTI, cloud service integration, and schedule integration. <br \/>For e-Sales Manager, the company emphasized single input that automatically updates multiple pieces of information, AI-based automation of internal work, and dashboard analysis of current conditions. The solution targets sales, marketing, and after-sales service departments seeking to improve customer-facing operations and data utilization. <\/p>\n<\/blockquote>\n<div class=\"video-summary-grid\">\n<div class=\"summary-card\">\n<h3>Challenges addressed<\/h3>\n<ul>\n<li><a href=\"\/\/?s=customer-facing%20business%20DX&#038;post_type=post\">Customer-facing business DX<\/a><\/li>\n<li><a href=\"\/\/?s=centralized%20sales%20information%20management&#038;post_type=post\">Centralized sales information management<\/a><\/li>\n<li><a href=\"\/\/?s=sales%20visualization%20and%20analysis&#038;post_type=post\">Sales visualization and analysis<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"summary-card\">\n<h3>Solutions<\/h3>\n<ul>\n<li><a href=\"\/\/?s=esm%20e-Sales%20Manager&#038;post_type=post\">esm(e-Sales Manager)<\/a><\/li>\n<li><a href=\"\/\/?s=esm%20marketing&#038;post_type=post\">esm marketing<\/a><\/li>\n<li><a href=\"\/\/?s=esm%20service&#038;post_type=post\">esm service<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"summary-card\">\n<h3>Target customers<\/h3>\n<ul>\n<li><a href=\"\/\/?s=sales%20departments&#038;post_type=post\">Sales departments<\/a><\/li>\n<li><a href=\"\/\/?s=marketing%20departments&#038;post_type=post\">Marketing departments<\/a><\/li>\n<li><a href=\"\/\/?s=after-sales%20service%20departments&#038;post_type=post\">After-sales service departments<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"video-faq\">\n<h3 class=\"faq-heading\">FAQ<\/h3>\n<details class=\"faq-item\">\n<summary>What did SOFTBRAIN present at DX General EXPO 2026 Summer Tokyo?<\/summary>\n<div class=\"faq-answer\">SOFTBRAIN presented CRM\/SFA esm(e-Sales Manager), MA solution esm marketing, after-sales service management solution esm service, and extension functions such as AI, workflow automation, CTI, and cloud service integration.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>What are the key features of e-Sales Manager?<\/summary>\n<div class=\"faq-answer\">The product features single input that automatically updates multiple information items, AI-based automation of internal work, and dashboards for analyzing current sales conditions.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Which departments is the solution designed for?<\/summary>\n<div class=\"faq-answer\">It is designed for sales, marketing, and after-sales service departments seeking to improve customer-facing operations and data utilization.<\/div>\n<\/details>\n<\/div>\n<details class=\"video-transcript\">\n<summary>View video transcript<\/summary>\n<div class=\"transcript-content\">This is SOFTBRAIN Co., Ltd.&#8217;s booth.<br \/>SOFTBRAIN Co., Ltd. develops and provides cloud applications for all aspects of customer contact operations.<br \/>We would like to introduce the products that SOFTBRAIN Co., Ltd. handles.<br \/>In the center here is SFA.<br \/>On the left is esm marketing, which provides marketing support.<br \/>On the right is our esm service, which manages after-sales service.<br \/>We also have a wide range of extensions to further streamline operations,including AI solutions, no-code apps, workflow automation, CTI, cloud service integration, and schedule integration.<br \/>Here, we would like to explain the features of the eSalesManager.<br \/>From the top, it automatically updates multiple pieces of information with just one data entry.<br \/>Second, AI solutions automate tedious internal tasks.<br \/>Third, a comprehensive dashboard allows for easy and clear analysis of the current situation. These are the three key points.<br \/>Customers who have adopted our products are assigned a dedicated advisor,so you can receive solid support from implementation to adoption.<br \/>SoftBrain offers these kinds of services,so please feel free to contact us.<\/div>\n<\/details>\n<h2>Contact the company<\/h2>\n<div class=\"company-profile-section\">\n<div class=\"company-shot\">\n<div class=\"browser-shot\"><a href=\"https:\/\/www.e-sales.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/s.wordpress.com\/mshots\/v1\/https%3A%2F%2Fwww.e-sales.jp%2F?w=1200\" alt=\"SOFTBRAIN Co., Ltd. website screenshot\" loading=\"lazy\"><\/a><\/div>\n<\/div>\n<div class=\"company-info\">\n<h3 class=\"company-name\">SOFTBRAIN Co., Ltd.<\/h3>\n<ul class=\"company-meta\">\n<li><span class=\"label\">Headquarters<\/span> <span class=\"value\">11F Nomura Real Estate Ginza Building, 6-18-2 Ginza, Chuo-ku, Tokyo<\/span><\/li>\n<li><span class=\"label\">Established<\/span> <span class=\"value\">June 17, 1992<\/span><\/li>\n<li><span class=\"label\">Employees<\/span> <span class=\"value\">199<\/span><\/li>\n<li><span class=\"label\">Official website<\/span> <span class=\"value\"><a href=\"https:\/\/www.e-sales.jp\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.e-sales.jp\/<\/a><\/span><\/li>\n<li><span class=\"label\">Business areas<\/span> <span class=\"value\">Cloud applications for customer-facing operations, CRM\/SFA, marketing support, after-sales service management, workflow efficiency support<\/span><\/li>\n<li><span class=\"label\">Main products and services<\/span> <span class=\"value\">esm(e-Sales Manager), esm marketing, esm service, AI solutions, no-code applications, workflow automation, CTI, cloud service integration, schedule integration<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"world-4197310866\" class=\"world- world-entity-placement\"><p style=\"text-align: center;\">\u25c7<\/p>\n<p>Thinking of Exhibiting?<br \/>\nFrom exhibition video streaming to booth design &amp; build and domestic or overseas trade shows \u2014 World Trade Show.tv is here to support you. <a href=\"https:\/\/www.worldtradeshow.tv\/english\/contact-us\/\">Contact us here.<\/a><\/p>\n<p><a href=\"https:\/\/www.worldtradeshow.tv\/english\/contact-us\/\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-57180 size-full\" src=\"https:\/\/www.worldtradeshow.tv\/english\/wp-content\/uploads\/2025\/09\/shutten_1140_en.png\" alt=\"\" width=\"1140\" height=\"300\" srcset=\"https:\/\/www.worldtradeshow.tv\/english\/wp-content\/uploads\/2025\/09\/shutten_1140_en.png 1140w, https:\/\/www.worldtradeshow.tv\/english\/wp-content\/uploads\/2025\/09\/shutten_1140_en-300x79.png 300w, https:\/\/www.worldtradeshow.tv\/english\/wp-content\/uploads\/2025\/09\/shutten_1140_en-1024x269.png 1024w, https:\/\/www.worldtradeshow.tv\/english\/wp-content\/uploads\/2025\/09\/shutten_1140_en-768x202.png 768w, https:\/\/www.worldtradeshow.tv\/english\/wp-content\/uploads\/2025\/09\/shutten_1140_en-1136x300.png 1136w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>In customer-facing operations such as sales, marketing, and after-sales service, companies need to centralize information scattered across departments and improve the efficiency of data entry and status monitoring. For sales DX in particular, systems\u2026<\/p>\n","protected":false},"author":1,"featured_media":98301,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"footnotes":""},"categories":[1120],"tags":[885,886,6,70,32,842,887,5,496],"class_list":["post-98299","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-dx-general-expo-summer-2026-japan","tag-services-3","tag-services-4","tag-information-telecommunication","tag-innovation-startups","tag-japan","tag-information-telecommunication-3","tag-services-5","tag-services","tag-information-telecommunication-1","post_format-post-format-video"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>e-Sales Manager, a Japanese-made CRM\/SFA - SOFTBRAIN Co., Ltd. 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